This Privacy Policy explains how SSM AND COMPANY (Raymond Shop) ("we", "us", or "our") along with its affiliated service operator Vividbloom Enterprises Pvt Ltd collects, uses, discloses, and protects personal information when you visit ssmandcompany.in (the "Website"), submit an enquiry form, visit our retail showroom, or otherwise interact with us.
Showroom & Registered Office: Shop No:2, CTS No: 5654, Mahatma Phule road, Shahpur, Belagavi, Karnataka - 590003
Telephone: +91 98866 36324 / +91 76767 40194
Email: ssmandcompanybgm@gmail.com
Business Nature: Retail Textiles & Custom Tailoring (Authorized Raymond Retailer)
1. Scope & Applicable Laws
This Privacy Policy is compiled in compliance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 of the Republic of India.
2. Information We Collect
We may collect personal details when you interact with us through our website, phone, WhatsApp, or at our showroom:
- Contact Details: Your full name, mobile telephone number, and email address provided in enquiry forms or consultation requests.
- Tailoring & Preference Details: Garment styling preferences, bespoke measurement data, fabric choices, and occasion specifications.
- Technical Information: Browser type, operating system, IP address, and anonymous usage metrics for site security and optimization.
3. Purpose of Processing & Use of Information
Your information is processed strictly for legitimate business and customer service purposes:
- To reply to your textile, suiting, and shirting enquiries with accurate quotes and consultation details.
- To schedule tailoring fitting sessions, garment trials, and order delivery notifications.
- To communicate service updates and answer customer support queries.
- To maintain statutory records and adhere to commercial laws in India.
4. Communication, Calling & SMS Consent Terms
When you submit an enquiry through our contact forms, you expressly consent to the following:
"I agree to receive calls, SMS messages and emails from Vividbloom Enterprises Pvt Ltd about my enquiry, quotes and services at the number and email provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help at any time. Consent is not a condition of purchase."
You may opt out of promotional messages or phone calls at any time by replying STOP to SMS messages, clicking unsubscribe links in emails, or sending an email request to ssmandcompanybgm@gmail.com.
5. Disclosure & Data Sharing
We value your privacy and do not sell, rent, or trade your personal information to third-party marketing brokers. Data is shared only with:
- Vividbloom Enterprises Pvt Ltd and vetted customer support providers strictly for processing enquiries and transactional communications.
- Legal and regulatory authorities when strictly mandated by applicable laws or court summons.
6. Data Security & Retention
We implement appropriate administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, loss, misuse, or alteration. Customer details are retained only for as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.
7. Your Rights
Under applicable Indian data protection regulations, you have the right to review the personal information we hold about you, request corrections to inaccurate records, or request withdrawal of consent for non-essential communications.
8. Contact Us & Grievance Redressal
If you have questions, feedback, or grievance regarding this Privacy Policy or your data, please contact our grievance officer:
Grievance Officer: SSM AND COMPANY (Raymond Shop)
Address: Shop No:2 , CTS No: 5654, Mahatma Phule road, Shahpur , Belagavi- 590003
Phone: +91 98866 36324
Email: ssmandcompanybgm@gmail.com